From Reservation Chaos to a 21 Million Naira Windfall
- Abuja, Nigeria
- Teppanyaki-style
- Reservation Management, Table Management, Reservation Deposits, SEO-Optimized Website
Problem: A 26-Seat Experience, A Reservation Nightmare
Field and Ocean is a unique, high-end teppanyaki restaurant in Abuja, offering an immersive dining experience with just 26 seats split across two teppanyaki tables.
Each table seats 13 guests, and all reservations were previously handled through phone calls, WhatsApp, and manual tracking.
The result? A constant struggle to manage limited slots, enforce the strict two-hour dining policy, and juggle last-minute no-shows. Staff spent countless hours on the phone just to confirm bookings.
The Dinesurf Transformation: From Manual Chaos to Seamless Reservations
Automated Reservation Management Guests book directly through the Dinesurf-powered website, freeing up staff time.
Table Management for Two-Hour Slots Each two-hour slot is automatically scheduled, so the team always knows which seats are available.
Reservation Deposits To reduce no-shows, we enabled secure deposit payments right at booking.
Field and Ocean before and after Dinesurf
Before Dinesurf
- Reservation Process
- Manual calls/chats
- Reservation Deposits
- Minimal, manual collection
- No-Show Rate
- High
- Staff Time Spent
- Hours on the phone
After Dinesurf
- Reservation Process
- Automated online booking
- Reservation Deposits
- ₦21 million in 90 days
- No-Show Rate
- Dramatically reduced
- Staff Time Spent
- Minimal, streamlined
Key Takeaways
₦21 Million Collected Upfront
Deposits eliminated no-shows and secured revenue in advance.
Effortless Reservation Management
No more manual coordination, all bookings handled online.
Improved Guest Experience
Guests enjoy a smoother booking process and a guaranteed spot, while the restaurant runs like clockwork.
“Dinesurf turned our reservation headache into a dream. We not only filled seats, we filled them with committed diners and secured our revenue upfront.”
Where this fits
